DG Consultancy (UK) Limited (“DG Consultancy”, “we”, “us”, “our”) is committed to high standards in how we run our business and how we treat your information. We believe in transparency and mutual trust. This Privacy Policy explains, in plain English, what we collect, why we collect it, how we use it, where it’s stored, and how you can exercise your rights.
This policy applies to personal information collected through our website, our contact channels, and our normal business interactions with prospective and current clients.
1) who we are (and what this policy covers)
DG Consultancy (UK) Limited is a UK-based consultancy supporting e-commerce and digital businesses with operational, technical, reconciliation and risk-related guidance and support.
For the purposes of the UK General Data Protection Regulation (“UK GDPR”) and the Data Protection Act 2018, DG Consultancy (UK) Limited acts as a data controller for personal information collected via this website and our communications.
Contact details
Company: DG Consultancy (UK) Limited
Address: Gable House 239 Regents Park Road, Finchley, London, N3 3LF
Email: privacy@dgcuk.com
2) Why we need your data
We collect and use certain information for a few practical reasons:
To respond to you when you contact us (for example, to answer questions, schedule a call, or provide information you requested).
To run and protect our website (security monitoring, preventing abuse, diagnosing issues).
To improve the website experience (understanding what pages people use and what content is helpful).
To support our business operations (record keeping, relationship management, and, where relevant, contractual steps).
To meet legal obligations where they apply.
Where cookies are used for analytics, we handle them in line with UK rules and your choices.
3) The type of data we collect
A) Information you choose to share with us
Typically:
Name
Email address
Company name
Telephone number
Any details you include in a message (e.g., what you need help with)
B) Information collected through technology (website activity)
When you view or use the website, we may collect technical and usage information such as:
The website you came from (referring URL)
Pages you visit and actions you take on our site
Browser type/version, device type, operating system
Approximate location derived from IP address (city/region level)
Time/date of access and performance data
This is generally collected via cookies and similar tools. It helps us keep the site working properly and understand usage patterns.
We do not intentionally collect “special category” data (like health or religion) via our website. Please avoid sharing sensitive information in contact forms unless it’s necessary.
4) How we collect your information
You provide most of the personal data we collect when you:
Send a message via our contact form
Email us directly
Request information about our services
We collect technical data automatically when you:
Use the website (via cookies, logs, and security tooling)
5) Our legal bases for processing (UK GDPR)
We only process personal data when we have a lawful basis. Depending on the situation, that will be:
Legitimate interests: to run our consultancy, respond to enquiries, maintain website security, and improve services/content (balanced against your rights).
Consent: where you actively opt in (e.g., marketing emails if used; non-essential cookies).
Contract / steps before contract: where processing is needed to provide a service or take steps you ask for before entering an agreement.
Legal obligation: where we must keep records or respond to lawful requests.
6) How we use your information
We use personal information to:
Reply to enquiries and communicate with you
Provide proposals, onboarding steps, and consultancy communications
Deliver support services you request (where applicable)
Maintain internal records of our interactions (so we can support you effectively)
Keep our website secure and functioning properly
Understand website performance and user behaviour (in aggregated form)
7) When we share information (and with whom)
We do not sell your personal information.
We may share it on a limited basis where necessary, such as with:
Service providers who help run our website, email, or business tooling (e.g., hosting, analytics, security, CRM). They only process data on our instructions.
Professional advisers (legal, accounting, compliance) where needed for our business.
Authorities where disclosure is required by law or is necessary to protect rights, safety, and security.
Business changes if DG Consultancy is involved in a merger, acquisition, restructuring, or sale of assets, personal data may be transferred as part of that transaction. Where this happens, we will ensure appropriate safeguards and notices are applied.
8) Cookies and similar tracking technologies
Cookies are small files stored on your device. Some are essential, others help with analytics and functionality, and some may support marketing (if used).
We may use:
Strictly necessary cookies (security, basic site functions)
Performance/analytics cookies (to understand page usage and improve the site)
Functionality cookies (remember preferences)
You can manage cookies through your browser settings and (where available) our cookie controls.
9) Data security (how we protect information)
Keeping your information safe matters. We use administrative, technical, and organisational measures to protect data against unauthorised access, loss, misuse, alteration, or destruction.
Examples include:
Access controls (limiting who can access information)
Secure tooling and reputable providers
Monitoring and protective measures designed to reduce malicious activity
No transmission over the internet is completely risk-free. If you choose to send information by email or webform, please be mindful of that.
10) How long we keep your information
We keep personal data only for as long as necessary for the purpose it was collected, including to:
respond to enquiries,
maintain business records,
meet contractual needs, and
comply with legal obligations
When data is no longer needed, we delete it securely or anonymise it.
11) Your data rights (UK)
You have rights under UK data protection law, including:
The right to access your personal data
The right to correct inaccurate data
The right to request deletion (in certain circumstances)
The right to restrict processing (in certain circumstances)
The right to object to processing based on legitimate interests
The right to withdraw consent (where processing relies on consent)
The right to data portability (in certain circumstances)
To exercise these rights, contact us using the details in Section 1.
Complaints
If you’re unhappy with how we handle your data, you can raise it with us first. You also have the right to complain to the UK supervisory authority:
Information Commissioner’s Office (ICO) (UK)
(You can find their contact details on the ICO website.)
12) Under 18s privacy
Our website and services are not intended for anyone under 18. We do not knowingly collect personal data from children. If you believe a child has provided us personal information, please contact us and we will take appropriate steps.
13) Third-party links
Our website may link to third-party websites. We don’t control those sites, and this policy does not apply to them. Please review their privacy policies before providing personal data.
14) Changes to this Privacy Policy
We may update this policy from time to time. The “Last updated” date will change when we do. If changes are significant, we’ll take reasonable steps to bring them to your attention where appropriate.
15) Contact us
For privacy questions or requests, contact:
DG Consultancy (UK) Limited
Email: support@dgcuk.com